At toyking.com, we take great pride in our relationships with our customers and pledge to vigorously protect our customers' privacy.

The following information is collected when an order is entered: customer name, e-mail address, telephone number, billing and shipping information are collected solely for the purposes of facilitating the processing of your orders. E-mail address and telephone number are needed in order for us to contact you should any issues arise. In most situations, we will contact you via email. We won't call you unless it is absolutely necessary

Your email is also used for order/shipping confirmation, and receiving new product information.

We will make every effort to minimize the amount of personal information needed from customers. Information collected by toyking.com is only used internally by authorized toyking’s employees. We will not share our customers' information with a third party.

However, our site contains links to other sites that may have different policies on customer privacy. Toyking.com is not responsible for the privacy practices or the content of such web sites.

The security of your personal information at toyking.com is important to us. Even though internet data transmission is never 100% secure and we cannot guarantee 100% security, toyking.com has the security measures in place to protect your personal information. We use the latest encryption technologies and stringent limits on the number of people who have access to your information, all to guard against unauthorized access to the data.

If you have any concerns or questions about this privacy policy or the overall practices of this site, you may contact us via email at info@toyking.com . If toyking.com has not responded to your inquiry, or your inquiry has not been satisfactorily addressed, please Contact us at (562) 248-0333.

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase,you may return it to us within 30 days of purchase for a prompt refund.

For a refund, items must be returned within 30 days of purchase in original condition. You will receive a full refund of the purchase price minus shipping charges. Please note that we can only process a refund after the item has been received with the packing slip and a completed "Reason for Return" form.

1) If your order has been damaged or contains the wrong items, you must first contact our customer service team. Please provide your name, order number and request for refund or exchange.

2) If you are returning an order for other reasons, please complete the "Reason for Return" page attached to your packing slip and enclose it with the merchandise you are returning.

4) Please allow 4 weeks for returns to be received and processed.

We ship nationwide within the continental US via UPS exclusively. There are three shipping options available:

Differences in sizes and shipping addresses within continental US do not make a difference in shipping cost; however, the quantity of items and shipping options do affect the shipping cost.

The chance is very high for the recipients who are in California to receive a UPS Ground shipment in one to two days since the shipment is sent out from Los Angeles. Shipping to other parts of the country may require 5 to 7 business days.

In most situations, we will send out orders that are placed before 2:00 pm (PST) on the same working day. Occasionally, it may be necessary to send out the shipment with ground option on the 2nd day.

You will receive an email from us to confirm the shipment with shipping information pertaining to your order (tracking # and shipping time).

Orders that are made on weekends and major national holidays will be shipped on the first working day after weekends and holidays.

We can only ship to a street address, no P.O. boxes please. Be sure to include apartment/suite numbers, "in care of" information, phone number, etc.

You have to put separate orders in the following situations: 1. if you want to send products to different shipping addresses; or, 2. if you want to use different shipping options (ground, second day, or next day) for different items, even though they are sent to the same shipping address.

The shipment will not be insured for practical reasons. As soon as the shipment is picked up by UPS, it will be governed by UPS' Term and Conditions of Service

Sending toys to California residents, customer will be charged a sales tax of 8.25% on total purchase of toys and gifts.