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Privacy Policy |
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At toyking.com, we take great pride in our relationships with our customers and
pledge to vigorously protect our customers' privacy.
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The following information is collected when an order is entered: customer name,
e-mail address, telephone number, billing and shipping information are collected
solely for the purposes of facilitating the processing of your orders. E-mail address
and telephone number are needed in order for us to contact you should any issues
arise. In most situations, we will contact you via email. We won't call you unless
it is absolutely necessary
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Your email is also used for order/shipping confirmation, and receiving new product
information.
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We will make every effort to minimize the amount of personal information needed
from customers. Information collected by toyking.com is only used internally by
authorized toyking’s employees. We will not share our customers' information with
a third party.
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However, our site contains links to other sites that may have different policies
on customer privacy. Toyking.com is not responsible for the privacy practices or
the content of such web sites.
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The security of your personal information at toyking.com is important to us. Even
though internet data transmission is never 100% secure and we cannot guarantee 100%
security, toyking.com has the security measures in place to protect your personal
information. We use the latest encryption technologies and stringent limits on the
number of people who have access to your information, all to guard against unauthorized
access to the data.
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If you have any concerns or questions about this privacy policy or the overall practices
of this site, you may contact us via email at info@toyking.com
. If toyking.com has not responded to your inquiry, or your inquiry has not been
satisfactorily addressed, please
Contact us at (562) 248-0333.
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Return Policy |
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We offer a 30-day money-back guarantee. If you are not completely satisfied with
your purchase,you may return it to us within 30 days of purchase for a prompt refund.
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Returning an Item |
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For a refund, items must be returned within 30 days of purchase in original condition.
You will receive a full refund of the purchase price minus shipping charges. Please note that we can only process a refund after the
item has been received with the packing slip and a completed "Reason for Return"
form.
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Instructions for Returning Items |
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1) If your order has been damaged or contains the wrong items, you must first contact
our
customer service team. Please provide your name, order number and request
for refund or exchange.
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2) If you are returning an order for other reasons, please complete the "Reason
for Return" page attached to your packing slip and enclose it with the merchandise
you are returning.
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3) Send to:info@toyking.com
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Returns
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3260 Industry Drive
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Signal Hill,  CA   90755
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4) Please allow 4 weeks for returns to be received and processed.
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We are not responsible for lost returns. If
you have questions about your return, please contact our
customer service team.
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Thank you,
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Shipping Method & Policy
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Shipping Options:
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We ship nationwide within the continental US via UPS exclusively. There are three
shipping options available:
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Ground: It may take up to ten days to deliver.
Please understand that we can not guarantee a delivery date to you because U.P.S.
will not guarantee a delivery date to us.
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Second Day: You will receive your shipment in two
business days after the order is placed.
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Next Day: You will receive your order on the next
business day after your order is placed.
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Shipping Fee List |
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Shipping Options |
Deliver Time |
First Item |
Per Extra Item |
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Ground
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3-8 (Business days)
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$3.00
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$1.00
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Second Day
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2 (Business days)
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$6.00
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$3.00
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Next Day
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1 (Business days)
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$12.00
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$6.00
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Differences in sizes and shipping addresses within continental US do not make a
difference in shipping cost; however, the quantity of items and shipping options
do affect the shipping cost.
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The chance is very high for the recipients who are in California to receive a UPS
Ground shipment in one to two days since the shipment is sent out from Los Angeles.
Shipping to other parts of the country may require 5 to 7 business days.
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In most situations, we will send out orders that are placed
before 2:00 pm (PST) on the same working day. Occasionally, it may be
necessary to send out the shipment with ground option on the 2nd day.
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You will receive an email from us to confirm the shipment with shipping information
pertaining to your order (tracking # and shipping time).
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Orders that are made on weekends and major national holidays will be shipped on
the first working day after weekends and holidays.
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We can only ship to a street address, no P.O. boxes please. Be sure to include apartment/suite
numbers, "in care of" information, phone number, etc.
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You have to put separate orders in the following situations:
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You have to put separate orders in the following situations: 1. if you want to send
products to different shipping addresses; or, 2. if you want to use different shipping
options (ground, second day, or next day) for different items, even though they
are sent to the same shipping address.
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The shipment will not be insured for practical reasons. As soon as the shipment
is picked up by UPS, it will be governed by UPS'
Term and Conditions of Service
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California Sales Tax:
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Sending toys to California residents, customer will be charged a sales tax of 8.25%
on total purchase of toys and gifts.
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